Get in Touch With Us

This is the page to use if you want to contact the Non Gamstop Casinos team about something you have read on carvalo.co.uk. We are an independent review site, not a casino. That distinction decides who can help you with what, so it is worth a minute before you write.

What we can help with, and what we can't

We publish research-based guides and reviews about casinos that operate outside GamStop, including slots, bonuses, payments and withdrawals. We can answer questions about our own content. We cannot see your casino account, change a casino's decision or recover money from an operator.

How to send us a message

Use the contact method shown in the site's header or footer, or the form or email address supplied alongside this page. We have not listed a response time we cannot stand behind, so please allow a reasonable wait for a reply.

A good message includes:

1. The page address or title you are writing about.
2. The exact sentence, figure or term you believe is wrong.
3. Where you found better information, such as the casino's terms or a regulator's website.
4. The date you checked, since bonus terms change often.

Reporting an error or a changed offer

Bonus values, wagering rules, payment options and withdrawal limits can change without notice. Our reviews reflect what we verified from published sources on the date shown, and casino advertising is treated as a claim rather than a confirmed fact. If you find a different term on a casino's own site, tell us. We will check it and update the page where the evidence supports it.

Please do not send passwords, card numbers, identity documents or other sensitive details. We never need them.

Problems with a casino you found through us

If you have a dispute, follow this order:

1. Read the casino's bonus terms and general terms again, particularly wagering, maximum bet, expiry and cashout limits.
2. Contact the casino's customer support and keep copies of the chat or emails.
3. Use the operator's formal complaints procedure if support does not resolve it.
4. Check which licence the casino holds and whether it names an independent dispute body.

Be aware that casinos outside GamStop are generally not licensed by the UK Gambling Commission. That means UK regulator protections, and the UK's standard complaint routes, may not apply. Our guide to trusted non GamStop casinos explains licensing and what that means for you. We can point you to general guidance, but we cannot act as a mediator.

Partnerships and commercial enquiries

We may earn commission if you register with a casino through our links. Commission does not buy a position in our rankings, and ratings are editorial assessments, not customer review scores. If you represent a brand and want to be considered, send us your licence details, ownership information and full terms. We cannot promise inclusion, and a business relationship will not change how we describe a drawback.

If gambling is becoming a problem

If you are worried about your gambling, or someone else's, talk to someone now. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. You can register with GAMSTOP to block UK-licensed gambling sites, and blocking software and the deposit and loss limits many operators offer can add another layer. Gambling should never be treated as a way to earn money or fix debts. You must be 18 or over to gamble.

What happens after you write

Your message goes to a person on the editorial team. If it points to an error, we check it against the original source before changing anything. We may ask a follow-up question, and we will tell you if we cannot help with the issue. Thank you for helping keep the information accurate.